Zoho is undoubtedly one of the best all around software and tools suites out there for businesses. It offers a wide range of tools for business operations, including a CRM system and a complete workspace platform.
To implement these software and tools for businesses, Zoho offers authorized partnerships with experts. Zoho authorized partners enable businesses to find the right concoction of tools and software suited for their business. These are certified professionals who work with Zoho to provide you uniquely designed Zoho apps and software as per your requirements. Now, the question is, how do you find the best Zoho authorized partners for your business? Let’s find out! Zoho offers complete transparency for users when it comes to partners. Businesses can choose from an elaborate list of certified authorized partners across the globe. All these partners have their qualifications, services, background and even reviews listed on the Zoho website itself. Not all partners offer the same bunch of services, in fact even partners have their unique approaches to business and Zoho tool implementation. To make it easy for you, here are a few general must haves you should look for while choosing a partner: 1. Expertise in your Required Services Not all Zoho partners are the same. They all come with different services, and teams with different levels of expertise. Zoho categorizes partners in three types: (a)Consulting Partner Consulting partners provide customers the optimum solutions around the Zoho products itself. These partners will try to understand your customer needs and ongoing business operations. They will try to create a wholesome plan for your business to integrate Zoho’s many tools for you. These partners will also implement this plant, and then train you to offer support and service via the Zoho platform. (b)Platform Partner Platform partners are further categorized by Zoho on the basis of usage. The first category will build a vertical CRM solution for you by customizing the Zoho CRM platform. They will offer you a unique Zoho platform fit for your budget, needs and support. The second category is for custom apps solutions. These types of partners will create custom applications for your business needs using Zoho’s platform for development. And they will integrate these solutions to your existing or other required third party services. (c)Technology Partner A technology partner with Zoho will enable you to integrate your existing third party business solution with a Zoho product to add value to your system. These partners generally offer a wide variety of technological requirements ranging from various industries to help you build a broadly integrated suite of complementary products and services. It is likely that some Zoho partners will offer all of the above categories. And other dedicated teams of partners focus on one aspect of Zoho services. So start with a consulting partner to first analyse your requirement before you proceed to include other partners or services. 2. Exceptional Customer Service and Support When you are choosing a Zoho partner, you want someone that will be at your support and guidance whenever the need be. You should definitely skim through the reviews and go for an authorized partner that offers their best at customer support. A partner doesn’t just set up and implement a Zoho software for your business, in fact they also follow up with your general performance. This enables them to help you grow and evolve in the scope of your business. They do this by analysing your operations from time to time and generate reports of progress for the same. 3. Zoho Training and Integration Service A Zoho partner can build, customize or implement a set of tools or software for you. But after they are done, your team will be using it. And for that, your team or you require a simple training to navigate through whatever Zoho software they have implemented for you. Look for a partner that trains your team to function at their best and make the most of the software. Also Read: Why Should You Choose Zoho CRM? Further, look for a partner that has the ability to navigate through your existing software and integrate these with your Zoho suite of software and tools. Integration services are key, because they keep your business running smoothly. Apart from the above, remember to check the background and details for the Zoho authorized partners that fit your requirement.
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AuthorDattatreya Kulkarni is the Co-Founder and Director of Praxis Info Solutions Pvt. Ltd. He is the force behind making Praxis a reality and an award-winning success. Archives
February 2022
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